New Account Application Frequently Asked Questions (FAQs)

If you need assistance preparing for or completing the new account application, check our FAQs to help with any inquires you may have. If you can’t find what you’re looking for or need further help, contact our Customer Care Team by using the form on the Contact Care page.

Support

Our Customer Care team is available 8 AM to 5 PM (CST) Monday through Friday, excluding holidays.​

If you need support outside of our business hours, you can contact us by using the form on the Contact Us page and we will respond as soon as possible during our next business day.​

Completing the Application

Merck Animal Health takes the security and privacy of user information seriously and employs industry-standard measures to protect your account information. However, it is important to keep your password secure and not share it with others.

The organization owner and/or authorized responsible party must fill out the application, alongside, if different, the veterinarian prescribing medication on behalf of the organization. Signatures will be required of the owner and, if different, the veterinarian.

Please note the documents below will be required for both new and existing customers.

  • If you are a 501(c) or 509(a) organization, you will upload your IRS Federal non-profit designation letter.
  • If you wish to be exempt from state and local taxes, you will upload a State Sales Tax Exemption or Resale
  • Certificate.
  • If you are purchasing prescription products, you will provide your Vet Practitioner License information.
  • If you are purchasing controlled substance, you will upload a DEA certificate.
  • If you are shipping Rx products to Ohio, you will attach the TDDD Form for upload.
  • For local governments only, you will upload a W-9 Tax Form.