Welcome to our New Account Application
Apply for an account to order directly with us.
The application is multi-step and will ask you to provide organization details, address information and ways to contact you. This form may take up to 30 minutes to complete. There is the ability to save the form and return later.
Allow 2-3 business days (up to 10 days during high volume periods) to
receive an email confirmation that an account has been created for you. We will reach out via email or phone if we have questions while doing so.
Corporate owned clinics Apply here
Independent owner Apply here
Shelters, Municipalities, and Universities Apply here
Who can apply
The organization owner and/or authorized responsible party must fill out the application, alongside, if different, the veterinarian prescribing medication on behalf of the organization. Signatures will be required of the owner and, if different, the veterinarian.
Documents to have ready for upload
Please note the documents below will be required for both new and existing customers.
- If you are a 501(c) or 509(a) organization, you will upload your IRS Federal non-profit designation letter.
- If you wish to be exempt from state and local taxes, you will upload a State Sales Tax Exemption or Resale Certificate.
- If you are purchasing prescription products, you will provide your Vet Practitioner License information.
- If you are purchasing controlled substance, you will upload a DEA certificate.
- If you are shipping Rx products to Ohio, you will attach the TDDD Form for upload.
- For local governments only, you will upload a W-9 Tax Form.
Need assistance?
For questions, call Merck Animal Health Customer Care: 800-521-5767 or email our new account team at ahacctsupport@merck.com.
